| How long
does a battery last?
Do I sleep in my hearing aids? How long do I
wear them?
How often should I clean my hearing aids?
How do I turn my hearing aid off?
Where do I keep them when I'm not wearing them?
What is my warranty and what does it cover?
Can I really return the aids if I don't like
them?
How often should I see my Audiologist?
How
long does a battery last?
With the purchase of new hearing aid(s), batteries are included
for the useable life of the hearing aid. Since we provide the batteries,
we want you to change your batteries once a week.
Do
I sleep in my hearing aids? How long do I wear them?
Hearing aids are much like glasses. You put them on in the morning
and take them off at night. Also, keep them out of your ears while
bathing or showering. Hearing aids do not like water.
How
often should I clean my hearing aids?
Every night when you take them out you should wipe
the hearing aids down with a tissue and do any necessary cleaning.
How
do I turn my hearing aid off?
Most hearing aids are turned off by opening the battery door. This
also allows the hearing aid to dry out from excess moisture that
may have been collecting throughout the day (condensation or perspiration).
Where
do I keep them when I'm not wearing them?
Always be sure to put your hearing aids in their case if you are
not wearing them. This prevents loss and keeps them away from pets
and children which may cause damage to the aid.
What
is my warranty and what does it cover?
For most new hearing aids a manufacturers warranty is good for 1
year. This will cover any repair that we are unable to do in-house
and any remake of the hearing aid due to poor fit. Loss and damage
coverage is available, however, the patient will be responsible
for a deductible processing fee which is 10% of the initial cost
of the hearing aid.
Can
I really return the aids if I don't like them?
You have come to our office looking for help with a hearing problem.
It is our goal to assist you in solving that hearing problem. Of
the 40 or more hearing aids available, we should be able to find
one that is suitable to your hearing needs. To do this, we need
to work as a team. We will assist you in selecting the best possible
option within the constraints you provide; your loss, size preference
and financial restrictions. We will work with you to get the best
adjustment through regular follow up appointments throughout the
trial. We will test you with the hearing aids on to be sure they
meet our expectations and will ask you to rate or score your aids.
A very subjective measure, but very informative as well.
Some people don't have the patience to try different
options, can't adapt to amplification, don't have realistic expectations
of what hearing aids can and can't do, or aren't motivated enough
to work with us to find the best hearing solution. We certainly
don't want you to keep an aid you won't use. We offer the ability
to return unsatisfactory hearing aids. We will refund your purchase
price less a trail fee of $100 per ear.
How
often should I see my Audiologist?
We suggest that you have your hearing tested every 2 years. However,
if you are having trouble or needing an adjustment, please call
and set up an appointment. Also keep in mind that the regular 3
month clean and check visits are a good source for problem solving.
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